Answers to Frequently Asked Questions about Interlibrary Loan

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

How is ILLiad better than traditional ILL systems?

  1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.
  3. You can get many of your photocopies more quickly through Electronic Delivery.
  4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
  5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number

Your username is your Library card number and we request your password is your last name. This will help us assist you with your requests.

What if I forget my password?

In the event that you forget your password, please contact the Interlibrary Loan Office at859-962-4060 x4239. We can then reset your password allowing you access to ILLiad.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • Access ILLiad from a public workstation in the Interlibrary Loan office in the library. These computers are supervised by the library staff.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

What is electronic delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.

Who do I contact if I have problems with or questions about ILLiad?

System Problems or InterLibrary Loan Questions: InterLibrary Loan office at 859-962-4081 or e-mail to
Technical Support Questions: E-mail anytime to

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.



What kinds of materials are available thru ILL?

Out-of-print materials
Items missing or lost from KCPL collection
Copies of journal or newspaper articles
Microfilm or microfiche
Audiocassettes, compact discs and instructional videos and DVDs

What materials are not available thru ILL?

Current bestsellers or items in KCPL collection but currently checked out
Materials published within the last 18 months (these materials should be a new item request)
Computer files and games
Textbooks (books needed for an entire semester)
Rare books and other fragile, old materials
Theses and dissertations
Complete issues of magazines.
Entertainment and popular VHS and DVDs

What materials can I check out?


How long does it take to receive an ILL item?

It can take one to eight weeks to receive the requested item.

Do you charge a fee for ILL?

KCPL does not charge a fee for this service. If, however, the lending library charges, we will notify the patron before placing the request.

How long can I keep interlibrary loans?

The lending library determines the length of checkout time, usually, anywhere from two to six weeks.

Can items be renewed?

Yes, you may renew items for an additional 28 days past the due date. You may place your renewal up to ten days before the item's due date. Items cannot be renewed on their due date. The loaning library grants permission for renewals, not KCPL.

What are my responsibilities for overdue fees or a lost or damaged item?

Patrons, not KCPL, responsible for fines & materials lost or damaged. You will receive an overdue notice, however your checked out interlibrary loan will not appear on your regular Kenton County Public Library account.

If you have additional questions please call Amy Wilson, ILL Coordinator at 962-4081.